Profeco strengthens consumer rights in light of concert and event cancellations.

Recent concert cancellations and rescheduling have generated a wave of uncertainty among music fans, who feel vulnerable in these situations. In light of this issue, the Federal Consumer Prosecutor's Office (Profeco) has issued a reminder about consumers' rights in cases of event cancellations, clarifying that the law protects users and allows them to request refunds under certain circumstances. Profeco, through its publication in the Consumer Magazine, emphasizes the importance of service providers, such as ticket vendors, respecting and fulfilling the conditions under which tickets are sold. According to Article 7 of the Federal Consumer Protection Law (LFPC), it is the obligation of providers to clearly inform about prices, dates, and modalities of events. This means that consumers have the right to receive truthful and timely information about the show for which they purchased their tickets. One of the most common scenarios that allows consumers to request a refund is the non-appearance of the advertised artists at a festival or event. In this case, unless it is due to a force majeure event, such as an artist's illness or accident, attendees have the right to demand a refund of the ticket price and service charges. This aspect is essential to protect consumers in situations where the event's offering is not fully met. Furthermore, if a consumer attends an event and an artist's performance is not fulfilled, the provider is obligated to offer compensation that cannot be less than 20% of the price paid for the ticket corresponding to the day or days when the artist was expected to perform. This measure aims to partially compensate for the disappointment and economic impact caused by the cancellation of an artist. For those who find themselves in a situation where they do not receive a refund for their tickets, either from the ticket vendor or due to not meeting established timelines, Profeco urges consumers to file a formal complaint. This process is key to ensuring that consumers' rights are respected and that actions are taken against companies that fail to meet their obligations. It is worth mentioning that Profeco not only acts in defense of individual consumers but has also initiated collective actions against ticket vendors that have canceled various events. This has been a significant step to ensure that companies take responsibility for their management and do not take advantage of consumers' good faith. In a world where cancellations can be inevitable, it is crucial for consumers to know their rights and the tools available to assert them. The information provided by Profeco is a valuable resource that enables attendees of musical events to act informed and make appropriate decisions in cases of setbacks. It is important to remain alert and well-informed, not only about our rights but also about the refund policies of ticket vendors when purchasing tickets. Consumer education is an essential element in fostering a fair and transparent market, where everyone's rights can be respected. Finally, the current situation highlights the need for companies to implement clearer and more effective protocols for handling cancellations and refunds. Ultimately, consumer trust in the events sector depends on the transparency and commitment of ticket vendors to fulfill their obligations. This is a call to action for both consumers and companies to work together in building a stronger and more reliable environment.